Refund & Return Policy
Because our jewellery and bracelets are handmade, we accept returns/refunds only in case of defects or damage caused by us or during shipping/delivery.
Eligible Cases (Return/Refund Accepted)
You may request a return/refund only if:
- You received a defective item, or
- The item was damaged during shipping/delivery, or
- You received the wrong item.
Unboxing Video is Mandatory
To approve any return/refund request, you must provide a clear, continuous video recorded while opening the package (unboxing) showing:
- the sealed package,
- the opening process,
- and the defect/damage clearly.
Without an unboxing video, Tesoro Savia will not be able to process a return or refund.
Return Request Timeframe
- You must contact us within 3 days of delivery to report the issue and request a return/refund.
Conditions
- The item must be unused, in original packaging, and in the same condition as received (except for the reported defect/damage).
Not Eligible (No Return/Refund)
We do not accept returns/refunds for:
- change of mind,
- normal wear and tear,
- minor variations in color/finish/design due to the handmade nature of the product,
- damage caused after delivery due to customer handling.
How to Request a Return/Refund
- Contact Tesoro Savia on WhatsApp within 3 days of delivery: +91-9188447677
- Share your order number and the unboxing video (photos optional).
- We will review and confirm approval or rejection.
- If approved, we will arrange a replacement or refund (depending on availability and the case) within 5 to 7 days.
- The replaced/exchanged product will be delivered within 5 to 7 working days
Refund Timeline
If approved, the refund will be processed to your original payment method within 7 business days after approval/return verification.